Recently I have provided the proof of concept for a customer using CRM 2011 Online and I was surprised how hard it could be to configure the cloud based solution for the typical task of e-mail requests automation.
The task is simple. A company allowing the requests from the customers. Some customers could send formalized request in paper by post. Another group of customers could fill the web form on company’s website. Both requests should be stored in CRM to simplify the relationship management. If you are familiar with the capabilities of Dynamics CRM product than it is obvious that it is enough to use a standard functionality for e-mail processing using queues. So, proposed solution: